UncategorizedEP057: Patricia O’Connell & Woo, Wow, and WinBand-aid strategies for pleasing customers aren’t enough to differentiate your business. Your business n...
UncategorizedEP056: Tom Stewart & Woo, Wow, and Win Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, pr...
UncategorizedEP055: Marc Stickdorn & Service Design Thinking Service design thinking is the designing and marketing of services that improve the customer experience...
UncategorizedEP054: John Mullins & The Customer-Funded BusinessIn The Customer-Funded Business, best-selling author John Mullins uncovers five novel approaches that scrappy ...
UncategorizedEP053: Keith Casey & A Practical Approach to API DesignKeith Casey is co-author of A Practical Approach to API design: From Principles to Practice. Former Developer ...
UncategorizedEP052: Karen Dillon & Competing Against LuckJournalist, author, and speaker, Karen Dillon is a former editor of Harvard Business Review Magazine and the f...
UncategorizedEP051: David Hubbard & Technology for Sales and MarketingDavid Hubbard is a Revenue Growth Expert and CEO of Marketing Outfield. He works with private and public compa...
UncategorizedEP050: Jim Kalbach on Designing Web Navigation and Mapping ExperiencesJim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, an...
UncategorizedEP049: Daniel Burrus & The Future of Global Trends and InnovationAuthor of the NYT and WSJ bestseller, Flash Foresight, Daniel Burrus is a futurist in global trends and innova...
UncategorizedEP048: Bill Halal & Technology’s PromiseAuthor of six books, with a seventh in the works, Bill Halal is a Professor Emeritus of Management, Technology...