Over complexity

Is the face your company shows to the world over-focused on the details of serving policyholders? Does your insurance brand forget to make a positive first impression on new prospects?

Outdated experiences

Do your digital tools help brokers, agents and policyholders complete tasks efficiently? Or are your tools out of sync with your brand, your business, and downright painful to use?

Disconnected content

Do your websites leave agents, prospects, or renewing policyholders stranded without answers? How could we make your insurance company’s software and services feel more effortless and responsive?

Stakeholder inertia

Is your insurance company constrained by software development or design resources? Are your brightest employees frustrated by an inability to leverage user feedback, pursue good ideas, or improve customer experiences?

Insurance websites & web app development

Insurance is complex. It’s easy to get so focused on supporting policyholders, you forget that prospects need things to be simple. And in a world where user expectations are evolving at the speed of technology, better digital customer experiences are critical to competitive advantage.

We can help your insurance brand make a better first impression on prospects so they can make faster, more informed, and more confident decisions. Modernize your website to enhance your brand, and make everything easier to find for everyone — from brokers to agents to third-party administrators to policyholders.

Agent quoting tools

Most insurance companies rely on an external sales force of brokers or agents. It’s wise to invest in great digital experiences for these important stakeholders. A well-designed instant quoting experience can motivate agents to engage with you by making core tasks feel effortless.

We can help you analyze the ins and outs of quoting, marry together data sources and business systems, and increase the responsive feel of your insurance company’s software. The easier it is to sell your products, the better — for both you and your agents.

Agent portals

What do agents need to be successful beyond instant quoting? Are your external agents happy to do business with you? Do they feel supported when supporting their clients? Finding out how they feel and why is a great way to inform your digital strategy.

Praxent can help you tap into broker and agent needs, map each task, and assess each pain point. An agent portal can provide brokers and agents all the tools they need to be self-sufficient, reducing inbound call and email volume — and empowering them to recommend you to more clients.

Policyholder portals

Satisfying policyholders is always a priority — you need them to be happy now, and to renew later. But how much time do your support teams or your agents spend helping policyholders with routine tasks? Would your policyholders like to be empowered to do more for themselves?

Make the experience of owning policies from your company as rewarding as possible with self-service education, policy maintenance, and online claims. We can help you find better ways of supporting customers online, freeing up your policyholder support resources and your agents for more important work.

Insurance policyholder mobile app development

Today’s users are mobile. More and more often, users pull out their phones to take care of everything from purchases to customer service to research. Have you empowered your policyholders to connect with their insurance details or execute critical tasks on-the-go?

We can help you think through the best mobile app development strategy for your insurance company. Whether that means making your websites mobile-friendly, or building a native app, give policyholders instant access to proof of insurance and timely content in an ultra convenient format on their phones.

Perhaps your business has special expertise around a new lending niche — and now you need to develop a new lending product, even though you’ve never had a lending product before. How will you define, sell, and promote loan adoption online?