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article
Transform/Modernize

Fight, Flight or…Freeze? How Aging Fintechs Can Get Unstuck and Transform Their CX

by Kevin Hurwitz on March 2, 2021
Fight, Flight or…Freeze? How Aging Fintechs Can Get Unstuck and Transform Their CX. Understanding how the uni...

article
Accelerate adoption

CX Design Delays at Accelerated Growth Fintechs – How to Keep up with the Competition

by Kevin Hurwitz on March 2, 2021
CX Design Delays at Accelerated Growth Fintechs – How to Keep up with the Competition Understanding how the u...

article
Achieve traction

How Young Fintechs Surpass Their Competitors’ CX to Achieve FI Traction

by Kevin Hurwitz on March 2, 2021

article

How New Fintechs Overcome CX Challenges and Increase FI Sales

by Kevin Hurwitz on March 2, 2021
How New Fintechs Overcome CX Challenges and Increase FI Sales Understanding how the unique CX challenges for fintec...


article
Product Adoption Lifecycle

Winning in the Boardroom of CFI Clients

by Kevin Hurwitz on February 13, 2021
Winning in the Boardroom of CFI Clients Understanding the 4 stages of the software adoption lifecycle and each of t...

press

Why Software Should Be More Humanlike

by Forbes on February 9, 2021

article

Why Your FinServ Brand Needs to Conduct a Heuristic Evaluation

by Nick Comito on October 21, 2020
How to Evaluate User Experience by Conducting a Heuristic Evaluation A heuristic evaluation can help determine if y...

article

VIDEO: Is it Time to Modernize Your Outdated Financial Services Software?

by Praxent on October 16, 2020
Is it Time to Modernize Your Outdated Financial Services Software? Sure, your firm may have functioning software. B...

article

Shifting competition: Insurance brands confront the innovator’s dilemma

by Tim Hamilton on May 28, 2020
Shifting competition: Insurance brands confront the innovator’s dilemma Does your insurance brand tend to ignore ...

article

Uncovering Unknown Unknowns: 3 Times Design Research Revealed Critical Information

by Praxent on May 6, 2020
Uncovering Unknown Unknowns: 3 Times Design Research Revealed Critical Information 3 examples of how design researc...

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Featured

The 4 Reasons Software Modernizations Fail (and 12 Strategies for Success)

The 4 Reasons Software Modernizations Fail (and 12 Strategies for Success)

We share the strategies you’ll need to modernize your online customer experience so you can outperform your competitor...Read more

Making Sense of User Research: 5 Tools for Finding & Refining Winning Product Ideas (Plus Free Templates)

Making Sense of User Research: 5 Tools for Finding & Refining Winning Product Ideas (Plus Free Templates)

Making Sense of User Research: 5 Tools for Finding & Refining Winning Product Ideas Collecting quality data about … Read More

How Designers, Developers, & Businesses Work Together (Part 1)

How Designers, Developers, & Businesses Work Together (Part 1)

How Designers, Developers, & Businesses Work Together (Part 1) By Ryan Spanswick, former Director of Design at … Read More

Many companies have built software applications that no longer meet customer expectations. We help financial services companies modernize those applications so they can remain relevant against born-digital competitors.

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