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podcast

EP057: Patricia O’Connell & Woo, Wow, and Win

by Tim Hamilton on February 8, 2017
Band-aid strategies for pleasing customers aren’t enough to differentiate your business. Your business needs ...

podcast

EP056: Tom Stewart & Woo, Wow, and Win

by Tim Hamilton on January 20, 2017
  Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practic...

podcast

EP055: Marc Stickdorn & Service Design Thinking

by Tim Hamilton on January 11, 2017
  Service design thinking is the designing and marketing of services that improve the customer experience, and...

podcast

EP054: John Mullins & The Customer-Funded Business

by Tim Hamilton on December 22, 2016
In The Customer-Funded Business, best-selling author John Mullins uncovers five novel approaches that scrappy and i...


podcast

EP053: Keith Casey & A Practical Approach to API Design

by Tim Hamilton on December 1, 2016
Keith Casey is co-author of A Practical Approach to API design: From Principles to Practice. Former Developer Evang...

podcast

EP052: Karen Dillon & Competing Against Luck

by Tim Hamilton on December 1, 2016
Journalist, author, and speaker, Karen Dillon is a former editor of Harvard Business Review Magazine and the former...

podcast

EP051: David Hubbard & Technology for Sales and Marketing

by Tim Hamilton on November 18, 2016
David Hubbard is a Revenue Growth Expert and CEO of Marketing Outfield. He works with private and public companies ...

podcast

EP050: Jim Kalbach on Designing Web Navigation and Mapping Experiences

by Tim Hamilton on November 10, 2016
Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and str...

podcast

EP049: Daniel Burrus & The Future of Global Trends and Innovation

by Tim Hamilton on October 27, 2016
Author of the NYT and WSJ bestseller, Flash Foresight, Daniel Burrus is a futurist in global trends and innovation....

podcast

EP048: Bill Halal & Technology’s Promise

by Tim Hamilton on October 20, 2016
Author of six books, with a seventh in the works, Bill Halal is a Professor Emeritus of Management, Technology and ...

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Featured

What the Kardashians can teach your FI about fintech partners to identify niche markets.

What the Kardashians can teach your FI about fintech partners to identify niche markets.

Read more

The 4 Reasons Software Modernizations Fail (and 12 Strategies for Success)

The 4 Reasons Software Modernizations Fail (and 12 Strategies for Success)

We share the strategies you’ll need to modernize your online customer experience so you can outperform your competitor...Read more

Making Sense of User Research: 5 Tools for Finding & Refining Winning Product Ideas (Plus Free Templates)

Making Sense of User Research: 5 Tools for Finding & Refining Winning Product Ideas (Plus Free Templates)

Making Sense of User Research: 5 Tools for Finding & Refining Winning Product Ideas Collecting quality data about … Read More

Many companies have built software applications that no longer meet customer expectations. We help financial services companies modernize those applications so they can remain relevant against born-digital competitors.

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