ISI partners with Praxent to help insurers boost efficiency, retention, and customer acquisition

Praxent, a financial services digital experience consultancy and development firm with more than two decades of experience, today announced that it has partnered with Insurance Systems Inc. (ISI) to offer custom digital experiences for insurers.

“As new digital competitors continue to flood the market, the seamless, user-friendly portal implemented by ISI and Praxent helps us stay ahead. Such functionality allows users to perform basic functionality via self-service, which increases customer satisfaction while saving time and boosting efficiencies for our agents.”

Toronto, Canada-based ISI provides enterprise software solutions to the professional liability insurance industry. Looking for a way to enable more intuitive, flexible digital customer journeys for insurers and brokers, ISI and Praxent worked together to enable their mutual clients to make progress on their digital transformation initiatives. With the new partnership, Praxent leverages the ISI Enterprise API to design, develop and integrate customer portals that allow users to engage in varying degrees of self-service, such as accessing policy information, completing a renewal or applying for a new policy.

“To remain relevant and gain market share in today’s competitive environment, we knew we needed to help our clients provide a modern self-service experience to their customers and prospects,” said Cameron Scott, VP of Sales and Implementation at ISI. “Praxent’s deep background in financial services plus their talented team’s top engineering expertise proved to be a winning combination. Together, we are helping insurance companies create a leading edge through their digital experience.”

Integris Group is a medical professional liability (MPL) insurance carrier that has worked with ISI and Praxent. Shelly Ursini, VP of Business Development and Marketing at Integris Group, said, “As new digital competitors continue to flood the market, the seamless, user-friendly portal implemented by ISI and Praxent helps us stay ahead. Such functionality allows users to perform basic functionality via self-service, which increases customer satisfaction while saving time and boosting efficiencies for our agents.”

“ISI understands the importance of helping their clients provide seamless, customized digital experiences for users – with the degree of self-service that makes sense for each individual insurer,” said Tim Hamilton, founder and CEO of Praxent. “We’re proud to support a leader in the market such as ISI as they help their clients grow and succeed with a strong digital experience.”