Commanding Business Podcast

EP057: Patricia O’Connell & Woo, Wow, and Win

Band-aid strategies for pleasing customers aren’t enough to differentiate your business. Your business needs ...

EP056: Tom Stewart & Woo, Wow, and Win

  Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practic...

EP055: Marc Stickdorn & Service Design Thinking

  Service design thinking is the designing and marketing of services that improve the customer experience, and...