A case study by Praxent^⌘

How AI helped modernize a legacy professional liability core system without breaking the business

A professional liability provider had reliably delivered coverage for its members for over 40 years.

But their success relied precariously on decades of institutional knowledge stored in a decades-old platform that was only fully understood by one person.

Even with highly capable teams, outdated UI and fragmented workflows meant their system couldn’t integrate with modern tools or provide the digital experiences their policyholders expected. Manual processes created operational bottlenecks and compliance risks, increasing costs while limiting growth.

The Right Partner for High-Stakes Modernization

This liability provider needed to future-proof their systems without breaking what worked, so they partnered with Praxent for our AI modernization capabilities and deep insurance expertise, including professional liability, workers’ comp, and specialty lines.

The AI-Powered Breakthrough

By combining AI with software engineering, we reverse-engineered millions of lines of business logic within the legacy code, systematically parsing them to extract:

Rating calculations and underwriting rules shaped over decades

Claims workflows and approval hierarchies

Regulatory compliance logic and reporting processes

Integration dependencies across systems

AI outputs were validated by our expert engineers to ensure accuracy and compliance. This created permanent documentation of the “black box” and revealed additional modernization opportunities.

The result

Building modern core systems that keep what works

Armed with the extracted business logic, Praxent rebuilt the system on a modular, cloud-ready platform that preserved what worked while providing future flexibility.

Every edge case and exception was mapped, so nothing was lost.

Zero

DOWNTIME. CORE SYSTEM REBUILT WITHOUT INTERRUPTING OPERATIONS

5X ROI

OVER 3 YEARS WITH A CUSTOM SOLUTION THEY OWN AND CONTROL

One

SOURCE OF TRUTH: SYSTEMS NOW CONNECT SEAMLESSLY

~ 30%

FASTER MODERNIZATION BY AI TOOLS

The modernization delivered an intuitive experience for staff and policyholders alike:

RISK MITIGATION + COST SAVINGS

EARLY IDENTIFICATION OF SYSTEM DEPENDENCIES PREVENTED COSTLY INTEGRATION FAILURES

MORE ACCURATE PLANNING

AI ANALYSIS ENABLED RELIABLE SCOPE ESTIMATES, PRIORITIZATION, AND DELIVERY SEQUENCING

3 weeks

Annual time saved from manual data reconciliation

7 to 1

Separate interfaces reduced to a single-screen workflow

FOR AUTOMATED PREMIUM CALCULATION AND BILLING

4 to 1

Fragmented data sources consolidated into unified platform

Key Takeaways

This system needed seamless integration so it could increase analyst efficiency, have real-time visibility into plan configurations and changes, and provide superior client experiences that drive retention and growth.

The right approach strategically using AI can deliver a modern UI as part of a controlled, successful transformation.

AI tools

eliminate the “unknowable system problem” by capturing decades of hard-coded rules and translating them into clear documentation and modern code.

Systematic analysis

reduces modernization risk, prevents costly surprises, accelerates delivery, and avoids downtime.

New architecture

makes it easier to add features, integrate with partners, and adapt to market changes.

Connected platforms

makes it easier to add features, integrate with partners, and adapt to market changes.

Accessible business logic

from every rule, exception, and workflow is now available in an admin portal, enabling easy updates.

Why Praxent

A partner from end to end

Deep Insurance Expertise

25 years working with carriers including professional liability, workers’ comp, and specialty lines. We understand rating calculations, underwriting workflows, claims processes, and regulatory requirements.

AI Center of Excellence

Custom AI tools purpose-built for legacy code transformation. We engineer AI capabilities specific to your modernization challenges.

Proven Track Record

We’ve helped organizations including Ameritas, Texas Mutual, and ISI modernize without disruption.

End-to-End Capability

From AI code analysis and architecture to development, integration, and deployment, plus UX design, cloud, data, and DevOps.

GET IN TOUCH

Talk to Grant.