EP057: Patricia O’Connell & Woo, Wow, and Win

Band-aid strategies for pleasing customers aren’t enough to differentiate your business. Your business needs to be designed for service from the ground, up. In today’s interview with Patricia O’Connell we discover the importance of service design in businesses that compete today. Patricia shares her journey of discovery in the field of service design and the […]

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EP056: Tom Stewart & Woo, Wow, and Win

  Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches a customer’s expectations […]

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EP055: Marc Stickdorn & Service Design Thinking

  Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. Tune in for our interview with Marc Stickdorn, consultant, speaker and author of This Is Service Design Thinking as we discuss the key principles of service design and how […]

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EP054: John Mullins & The Customer-Funded Business

In The Customer-Funded Business, best-selling author John Mullins uncovers five novel approaches that scrappy and innovative 21st century entrepreneurs working in companies large and small have ingeniously adapted from their predecessors like Dell, Gates, and the Zieglers. In a world where three out of four venture-backed startups fail, customer-funded businesses offer a sure-footed path to […]

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EP053: Keith Casey & A Practical Approach to API Design

Keith Casey is co-author of A Practical Approach to API design: From Principles to Practice. Former Developer Evangelist at Twilio, his current work with Okta focuses on identity and authentication APIs. Keith is a software engineer focusing on creating open architecture, specifically APIs. His goal is to get good technology into the hands of good […]

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EP052: Karen Dillon & Competing Against Luck

Journalist, author, and speaker, Karen Dillon is a former editor of Harvard Business Review Magazine, and the former Deputy Editor of Inc. Magazine. She recently co-authored Competing Against Luck with Clay Christensen. Using the Jobs to Be Done framework, Karen Dillon and her co-authors help businesses understand what causes customers to “hire” a product or […]

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EP051: David Hubbard & Technology for Sales and Marketing

David Hubbard is a Revenue Growth Expert and CEO of Marketing Outfield. He works with private and public companies to strategically align sales, marketing, and product development efforts and grow annual revenues by 25-50%. He creates growth machines by integrating a company’s core values into the customer decision-making process.     Key Takeaways: [1:14] Many […]

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EP050: Jim Kalbach on Designing Web Navigation and Mapping Experiences

Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and strategy. He is currently the Head of Consulting and Education with MURAL, a leading online whiteboard for digital collaboration. Previously, Jim has worked with large companies, such as Audi, SONY, Elsevier Science, Lexis Nexis, Citrix, and eBay, among others. […]

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EP049: Daniel Burrus & The Future of Global Trends and Innovation

Author of the NYT and WSJ bestseller, Flash Foresight, Daniel Burrus is a futurist in global trends and innovation. A leading consultant to Google, Proctor & Gamble, IBM, and many other Fortune 500 firms, Daniel Burrus provides strategic advice for predicting forthcoming market innovators and anticipating disruptions before they disrupt. His Anticipatory Organization Model uses […]

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EP048: Bill Halal & Technology’s Promise

Author of six books, with a seventh in the works, Bill Halal is a Professor Emeritus of Management, Technology and Innovation at George Washington University. As the President of TechCast, Bill Halal and his team study the impact of artificial intelligence, the age of knowledge as compared to the age of consciousness, and future forecasting […]

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EP047: John DiJulius and The Customer Service Revolution

Best-selling author of three customer service books, John DiJulius shares how a company can make their customer service approach and their customer experience their single biggest competitive advantage. Training is the #1 factor in an employee’s ability to recognize and deliver world class customer service. In order to extract the gifts of a millennial workforce, […]

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EP046: Christine Comaford & SmartTribes: How Teams Become Brilliant Together

New York Times bestselling author and applied neuroscience expert Christine Comaford knows what it takes to move people from the Critter State into the Smart State, where they have full access to their own creativity, innovation, higher consciousness, and emotional engagement. Focused. Accountable. Collaborative. Imbued with the energy and passion to solve problems and do […]

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EP045: David Evans & The New Economics of Multisided Platforms

Tim’s guest, David Evans, is one of the world’s leading authorities on multisided platform-based businesses. Many of the most dynamic public companies, from Alibaba to Facebook to Visa, and the most valuable start-ups, such as Airbnb and Uber, are matchmakers that connect one group of customers with another group of customers. Don’t let the flashy […]

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EP044: Robbie Baxter & The Membership Economy

The smartest, most successful companies are using radically new membership models, subscription-based formats, and freemium pricing structures to grow their customer base―and explode their market valuation―in the most disruptive shift in business since the Industrial Revolution. Today’s guest, Robbie Baxter, unpacks The Membership Economy: Find Your Super Users, Master the Forever Transaction and Build Recurring Revenue. […]

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EP043: Jay Harman and The Shark’s Paintbrush

Today’s guest, Jay Harman, is the CEO of PAX Scientific and author of The Shark’s Paintbrush. Harman introduces us to pioneering engineers in a wide array of businesses who are uncovering and copying nature’s hidden marvels. He shows business leaders and aspiring entrepreneurs how we can reconcile creating more powerful, lucrative technologies with maximizing sustainability. Jay […]

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EP042: Sangeet Paul Choudary & the Platform Revolution

Sangeet Paul Choudary is co-chair of the MIT Platform Strategy Summit, an Entrepreneur-in-Residence at INSEAD business school, and author of Platform Revolution and Platform Scale. In this podcast episode, Sangeet Choudary defines the concepts and drivers behind the platform business model, including the three trends that gave rise to this type of business entity. He […]

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EP041: Jack Daly & Hyper Sales Growth

Jack Daly is a worldwide expert on sales and growing sales. He has built six companies into national firms, is an Amazon bestselling author of Hyper Sales Growth, and has completed 15 Iron Man competitions in eight countries. Jack Daly’s proven methodologies focus on people driving the business. On this episode, Jack speaks with Tim […]

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EP040: Marshall Van Alstyne & the Platform Revolution

Marshall Van Alstyne is a Professor at Boston University and a Digital Fellow at MIT. He co-authored Platform Revolution: How Networked Markets Are Transforming The Economy And How To Make Them Work For You, and is a father of the theory of two-sided markets. Marshall joins Tim today to discuss how cutting-edge businesses are built […]

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EP038: The Platform Revolution with Geoffrey G. Parker

Geoffrey Parker is a Professor of Engineering at the Thayer School at Dartmouth College, where he also serves as the Director of the Master of Engineering Management Program. In this podcast, he joins Tim to discuss his recent book, The Platform Revolution: How Networked Markets Are Transforming The Economy And How to Make Them Work […]

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