![John DiJulius](https://praxent.com/wp-content/uploads/2016/10/John-DiJulius-300x300.jpg)
Best-selling author of three customer service books, John DiJulius shares how a company can make their customer service approach and their customer experience their single biggest competitive advantage. Training is the #1 factor in an employee’s ability to recognize and deliver world class customer service. In order to extract the gifts of a millennial workforce, an organization must include them in the corporate purpose.
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Key Takeaways:
[1:32] Is it possible for a business to make price irrelevant, by competing in experience wars? [7:36] A real business example of how Lexus breeds customer loyalty by reducing a ‘grudge by’ factor. [10:24] How to reinforce the customer service vision statement using with three key pillars:- Quality
- Customer interaction
- Going above and beyond
- Family
- Occupation
- Recreation
- Dreams