A case study by Praxent⌘

Securing HITRUST Certification for medical claims platform

A medical case review platform aids insurers by validating claims with healthcare professionals for accurate coverage.

They optimize the claim process by handling requests, fostering client-doctor communication, and streamlining internal project management.

Results
  • HITRUST Certification 

    Achieved initial certification badge and actively pursuing expert level


  • Improved Security and Compliance 

    Strengthened overall security posture and addressed critical vulnerabilities.


  • Streamlined Operations 

    Automated key processes for greater efficiency and reliability.


  • Proactive Issue Resolution

    Implemented monitoring and alerting systems to minimize customer impact.


The challenges

HITRUST Certification

Needed to achieve stringent security and compliance standards.

Flawed Cloud Infrastructure

Interlinked environments and security vulnerabilities in the existing Azure setup obstructed HITRUST compliance.

Manual Processes

Relied on time-consuming and error-prone “clickops” for infrastructure management.

how we helped

Praxent’s DevOps Solution:

Azure Environment Overhaul

Redesigned Azure infrastructure using Bicep (infrastructure as code) for automated, repeatable, and secure deployments.

Enhanced Security

Implemented robust network security measures and addressed vulnerabilities to achieve HITRUST certification.

Fault Tolerance

Built in redundancy and failover mechanisms to ensure high availability and uptime of the platform.

Automated Delivery Pipelines

Streamlined code building and deployment processes for improved application security.

Real-Time Security Monitoring

Integrated tools for continuous code scanning and vulnerability alerts.

Observability

Added application performance monitoring for proactive issue detection and resolution.

Results

HITRUST Certification

Achieved initial certification badge and actively pursuing expert level.

Improved Security and Compliance

Strengthened overall security posture and addressed critical vulnerabilities.

Streamlined Operations

Automated key processes for greater efficiency and reliability.

Proactive Issue Resolution

Implemented monitoring and alerting systems to minimize customer impact.

What our partner had to say

Double quotes

Praxent’s expertise and collaborative approach were instrumental in helping us achieve HITRUST certification. Their team overhauled our cloud infrastructure, automated critical processes, and significantly strengthened our platform’s security posture.


With their guidance, we not only met compliance requirements but also improved our operational efficiency and reliability. This partnership has positioned us for long-term success and instilled confidence in our ability to serve our insurance clients with the highest standards of security and compliance.