A case study by Praxent⌘
Securing HITRUST Certification for medical claims platform
A medical case review platform aids insurers by validating claims with healthcare professionals for accurate coverage.
They optimize the claim process by handling requests, fostering client-doctor communication, and streamlining internal project management.

- HITRUST Certification
Achieved initial certification badge and actively pursuing expert level - Improved Security and Compliance
Strengthened overall security posture and addressed critical vulnerabilities. - Streamlined Operations
Automated key processes for greater efficiency and reliability. - Proactive Issue Resolution
Implemented monitoring and alerting systems to minimize customer impact.
The challenges
HITRUST Certification
Needed to achieve stringent security and compliance standards.
Flawed Cloud Infrastructure
Interlinked environments and security vulnerabilities in the existing Azure setup obstructed HITRUST compliance.
Manual Processes
Relied on time-consuming and error-prone “clickops” for infrastructure management.
Praxent’s DevOps Solution:
Azure Environment Overhaul
Redesigned Azure infrastructure using Bicep (infrastructure as code) for automated, repeatable, and secure deployments.
Enhanced Security
Implemented robust network security measures and addressed vulnerabilities to achieve HITRUST certification.
Fault Tolerance
Built in redundancy and failover mechanisms to ensure high availability and uptime of the platform.
Automated Delivery Pipelines
Streamlined code building and deployment processes for improved application security.
Real-Time Security Monitoring
Integrated tools for continuous code scanning and vulnerability alerts.
Observability
Added application performance monitoring for proactive issue detection and resolution.
Results
HITRUST Certification
Achieved initial certification badge and actively pursuing expert level.
Improved Security and Compliance
Strengthened overall security posture and addressed critical vulnerabilities.
Streamlined Operations
Automated key processes for greater efficiency and reliability.
Proactive Issue Resolution
Implemented monitoring and alerting systems to minimize customer impact.