Automation generates real efficiency gains and business results

It is no secret that the United States continues to develop into a true service-based economy, with automation and offshoring rapidly decreasing U.S. employment in manufacturing.  According to the Bureau of Labor Statistics, in about a generation, between 1990 and 2014, the number of manufacturing jobs in the U.S. dropped from 18 million to just more than 12 million, representing a full third reduction in our manufacturing workforce – this while our population increased by more than 27% and our unemployment rate decreased.

The takeaway

An increasing number of businesses are becoming service providers. To win, you must provide better service than your competitors.


In part, that means providing your employees and subcontractors with the up-to-date information they need at their fingertips and collecting and acting on status updates in real-time. Avoid losing your edge in an increasingly competitive landscape: provide your team access to up-to-date job details, customer preferences, and training materials with field service software.

Taking notes on a clipboard or even Excel and loading that information later into a central system simply doesn’t cut it anymore — your competitors will beat you to the punch with faster, higher quality service. The right field service management software will allow your team to do their job in the field as well as workers that have traditionally handled reporting responsibilities “back at the home office.”

“The platform [Praxent built] has allowed our company to grow threefold in size, and we were able to handle the additional volume seamlessly.”

CEO / Palaterra & First Crush Tastings, Inc.

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