Strategy
Make Informed Decisions with Business Intelligence Software
Make Informed Decisions With Business Intelligence Software What is business intelligence, and how can BI soft...
How much does custom software cost?
How much does custom software cost? The short answer: high quality custom software development isn’t cheap. ...
Usability Testing: Validate your assumptions + build software with confidence
Usability Testing Case Studies: Validate Assumptions and Build Software with Confidence We define usability an...
How firms like Quora scale to billion dollar valuations
How firms like Quora scale to billion dollar valuations Q&A site Quora, launched in 2009 by former Faceboo...
Lessons from Uber & Airbnb: Leverage Outside Resources
Lessons from Uber & Airbnb: Leverage Outside Resources Airbnb, with only 8 years in business, was valued a...
Improving customer experience: show us the money
Improving customer experience: show us the money A lot of folks, myself included, have been writing about cust...
To deliver the best customer service, “dare to be bad”
To Deliver The Best Customer Service, “Dare To Be Bad” (And Create A Brand Perceptual Map) Perceptual mapp...
The new customer experience: show them you care, but make it quick
The new customer experience: show them you care, but make it quick By now you’ve probably heard that millenn...
How to make accidental innovation a business purpose
How to Make Accidental Innovation a Business Purpose We explore accidents that have led to business innovation...