The Chinese Hackers in the Back Office by Nicole Perlroth

The Chinese Hackers in the Back Office

BY NICOLE PERLROTH, THE NEW YORK TIMES, JUNE 11, 2016 BELLEVILLE, Wis. — Drive past the dairy farms, cornfields and horse pastures here and you will eventually arrive at...

Leverage Resources Outside of Your Firm

Lessons from Uber & Airbnb: Leverage Outside Resources

Airbnb, with only 8 years in business, was valued at $25.5B, eclipsing Marriott ($21B) and Hilton ($25B). Onlookers marveled as Airbnb, with one-tenth the staff, achieved such breakthrough results...

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Testing Webhooks Locally with UltraHook

UltraHook is a nifty utility that I’ve begun using on recent projects that require webhook integration that solves a small but critical problem: How do you test remote server...

Male hands using smartphone and credit card for online shopping, m-banking.

Improving customer experience: show us the money

A lot of folks, myself included, have been writing about customer experience lately. This year has even been labeled the Year of the Customer, as companies scramble for new...

Shadow on Pavement Man Pushing Bicycle on the Street Urban Setting Retro Toned Image

Designers, you are not imposters

Imposter syndrome – I feel like it affects all of us at some point, but lately I’ve noticed it becoming a pervasive term in the design community. Why is...


Help your workplace get inspired

When I was a kid, I loved to rearrange the furniture in my room. Shuffling things around made my same old stuff look different, and way better. The process...


Fix your bottleneck first, then improve elsewhere

Does your business have a bottleneck? Most companies do. It’s a place somewhere in a manufacturing or business process where an obstacle clogs up the workflow, slowing progress to...

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