Custom Software Development & Design for Pathology Clinic

Background

Praxent designed and developed a product to help a pathology practice manage its caseload and participating physicians. They interviewed stakeholders before delivering a wireframe and the final model.

The product received positive feedback from stakeholders upon its debut. Praxent delivered high-quality development work informed by their experience working in healthcare and their intensive research process beforehand. Their transparency, responsiveness, and accurate estimates stood out.

Introduce your business and what you do there.

I’m a managing partner at a pathology private practice.

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Opportunity / Challenge

What challenge were you trying to address with Praxent?

We wanted to explore a business intelligence product with their team. 

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Solution

What was the scope of their involvement?

We were looking for ways to make our operations more efficient. We have physicians located at different sites throughout the city, and we wanted to more accurately balance our workload while making sure the right cases got to the right specialists. We also have many hospital partners that compete with each other; asking them to interface with each other would have been difficult. We wanted to develop our own dashboard that would collect the cases we received every day, cross-reference the available physicians based on their licenses and specialties, and then assign the right cases to the right person.

They brought in folks who shadowed pathologists at different sites and met with stakeholders at the different hospitals and clients, learning the process from beginning to end. They then gave us a really well-developed wireframe for us to assess, confirming that it was the right workflow for our process. After that, Praxent developed a model of the product.

What is the team composition?

Kevin (Managing Partner, Praxent) was pretty hands-on with a lot of the work. Pete (Former Product Manager, Praxent) was his managing partner. 

How did you come to work with Praxent?

We surveyed a couple of local developers that specifically showcase healthcare products in their portfolio. We’re concerned with security and HIPAA compliance and wanted a vendor that would be comfortable with the language and needs of physician practices and the healthcare industries. Praxent demonstrated that comfort; they weren’t taken aback by some of our key requirements, nor did we have to explain a lot of those things to their team. 

How much have you invested with them?

We spent about $25,000. 

What is the status of this engagement?

We worked together from about April 2017 until the end of the same year.

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Results & Feedback

What evidence can you share that demonstrates the impact of the engagement? 

The model within the product that they brought to us was very well-received. People thought that it had a lot of potential. Unfortunately, due to internal concerns, we weren’t able to implement it at the time. However, people were very happy working with Kevin’s team and the way they immersed themselves in an admittedly unfamiliar aspect of healthcare. 

How did Praxent perform from a project management standpoint?

Their communication was very good. Most importantly, they were very transparent, especially in managing project costs. Kevin specifically does a good job at giving reasonable expectations for potential costs and cost ranges. They also staffed the project appropriately to meet our timeline. 

What did you find most impressive about them?

They immersed themselves fully in our industry before starting the project, taking time to understand the particularities of pathology. They demonstrated this more than any other vendor we were vetting.

Are there any areas they could improve?

I don’t think there’s anything they could have done differently. They were very clear on our goals and what they would produce, and they delivered within the expected parameters. 

Do you have any advice for potential customers?

If you’re in a less well-known industry, make time for Praxent to immerse themselves in your industry. That means onsite visits and open office hours to understand the nuances and improve the delivery by far.