UX Design for Nonprofit Criminal Justice Software Agency

Background

Praxent provides UX design support for software development projects. Their work has involved conducting user interviews, analyzing old systems, and designing clickable prototypes that meet business needs.

Praxent’s work has been well-received, resulting in positive feedback from the business’ customers. The team has managed the project well thus far, and their ability to quickly grasp industry jargon and internal processes has made for a pleasant partnership.

Introduce your business and what you do there.

We’re a nonprofit that builds criminal justice software.

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Opportunity / Challenge

What challenge were you trying to address with Praxent?

We engaged them to help us with the UX design component.

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Solution

What was the scope of their involvement?

Praxent has been responsible for helping us determine the UX design across a criminal and civil court case management system. They conducted user interviews, looked at old systems, and observed them doing their business.

From there, they created mockups and clickable prototypes and made sure that they met the business needs and were technically feasible to implement.

What is the team composition?

We’ve worked with six teammates including UX designers, delivery managers, client relationship managers, and other folks to make sure that the engagement went well. 

How did you come to work with Praxent?

I had worked with one of their executive-level folks, so I knew that he was capable and smart and that any organization he was associated with, I’d probably want to work with. We did some interviews with him, Praxent did a proof of concept (POC), and we hired them. 

How much have you invested with them?

So far, we’ve spent $215,000.

What is the status of this engagement?

We began working with them in July 2020, and it’s ongoing.

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Results & Feedback

What evidence can you share that demonstrates the impact of the engagement? 

Our customers are very pleased with our UX design, as well as ultimately the software we developed based on the designs and other business rules. We’re very happy, too. 

How did Praxent perform from a project management standpoint?

Their project management is great. 

What did you find most impressive about them?

The team’s commitment to being successful and in turn helping us to be successful is impressive. Their ability to pick up the business domain in terms of understanding criminal justice terminology is impressive. They’re very efficient at getting up to speed on the terminology and understanding the business process.

Are there any areas they could improve?

No, not at the moment.

Do you have any advice for potential customers?

Have common expectations. Both parties need to understand what success looks like.