Drupal-based broker software platform development

Background

Praxent delivered an award-winning website that receives praise from industry professionals and internal department leaders. The updated platform is aesthetically pleasing and consists of intuitive backend templates. Their talented developers enjoy what they do and provide creative solutions.

Introduce your business and what you do there.

I’m the creative services and web director for a professional liability insurance provider.

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Opportunity / Challenge

What challenge were you trying to address with Praxent?

We initially hired Praxent to transform our website into a Drupal-based platform that’s responsive on mobile devices.

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Solution

What was the scope of their involvement?

Praxent started the project by collaborating with myself and our senior web designer to assess our needs regarding the new website. That process included figuring out how to make a responsive site that’s also easy for our internal team to manage. After an internal change in direction on content management systems, our company decided to switch the website over to Hubspot. 

Praxent understood the shift and worked thoughtfully to restructure the website’s code and delivered the necessary backend templates. Using the wireframes we developed with their help, they accommodated our requirements and implemented the site’s UI/UX. They ran productive brainstorming sessions and often convinced us to approach challenges with new strategies. They helped us rethink our navigation system and adapted it to a mobile responsive environment. Now, our interface is presented beautifully across both desktop and mobile.

What is the team composition?

We mostly communicated with Tim (CEO, Praxent), an assigned project manager, and one developer.

How did you come to work with Praxent?

They’d done work for us before I was a part of the company. Having heard positive things about them, I reached out once we started looking for potential partners. Tim has a compelling story to tell and quickly responded to my inquiry. Considering his team had been previously vetted by the company, hiring them was an easy decision.

What is the status of this engagement?

Our involvement with them took place from January 2015­–2016. The entire project took about a year to complete.

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Results & Feedback

What evidence can you share that demonstrates the impact of the engagement? 

Our corporate website was presented with an award by an industry group. We were one of the first companies within our industry to create a wholly responsive website. While the site functions as more of a brochure than a lead generation tool, Praxent’s work seemed to cause an increase in page views. That wasn’t one of our specified goals, but it’s a nice bonus. The finished product received positive feedback from multiple department heads regarding its attractive design.

How did Praxent perform from a project management standpoint?

Their project manager is wonderful. He kept us up-to-date regarding the project’s progression and ran efficient meetings. We ended up having quite a friendly relationship with their team. We looked forward to calls with them and always felt like each party communicated steps to push the engagement forward.

What did you find most impressive about them?

We appreciate their openness and dedication to pushing us in new directions. Praxent started the project by understanding our goals and letting industry-specific challenges inform their design decisions. They’re a responsive and thoughtful team. Also, we enjoy working with them because they take pride in each project as if it was their own. They care about their clients more than other vendors I’ve hired in the past.

Are there any areas they could improve?

Their project manager struggled to coordinate some things, but that was a small issue overall. We were going through processes internally that likely kept us from communicating as thoroughly as we should have. However, the project wasn’t slowed down or hindered in a meaningful way.

Do you have any advice for potential customers?

They’re willing to have fun and engaging conversations about how to improve businesses. Tim is passionate about learning the reasons why people build things, and I find that valuable. Future clients should keep in mind that their approach to challenges sets them apart from similar vendors.